Effective Date: 08-03-2026
Surepath Systems India Private Limited (“Surepath”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the “Platform”).
By accessing or using our Platform, you agree to the terms of this Privacy Policy.
Company Name: Surepath Systems India Private Limited
Registered Office:S2 First Floor , Uday Towers, Plot No: 20, MCK Layout, 2nd Main Road, Chennai, Tamil Nadu,600095, INDIA
Email: perumalrajamr@surepathsystems.in
Platform Type: Multivendor Food Delivery Platform
We may collect the following information when you register or use our services:
Name
Mobile number
Email address
Delivery address
Profile information
Payment-related details (processed via secure third-party gateways)
Live location for delivery and order tracking
Address details saved by users
Food orders
Order history
Payment status
Refunds and cancellations
Business name, GST details, bank details (vendors)
Identity documents, contact details (delivery partners)
IP address
Device type
App usage logs
Cookies and analytics data
We use collected information to:
Process food orders and deliveries
Enable vendor and delivery partner operations
Provide customer support
Improve app performance and user experience
Send order updates, notifications, and service alerts
Prevent fraud and ensure platform security
Comply with legal and regulatory requirements
We do not sell your personal data. We may share your data only with:
Restaurants/Vendors – to fulfill your orders
Delivery Partners – for order pickup and delivery
Payment Gateways – for secure transaction processing
Technology & Cloud Service Providers – to operate the platform
Legal Authorities – when required by law
All third parties are bound by confidentiality and data protection obligations.
Data is stored on secure servers located in India or compliant jurisdictions
We use industry-standard security measures (SSL, encryption, access controls)
While we strive to protect your data, no system is 100% secure
As a user, you have the right to:
Access your personal data
Correct or update your information
Request deletion of your account
Withdraw consent for marketing communications
Requests can be sent to: perumalrajamr@surepathsystems.in
We use cookies and similar technologies to:
Improve platform performance
Understand user behavior
Personalize user experience
You can manage cookie preferences through your browser or device settings.
Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal data from children.
We retain personal data:
As long as required to provide services
As mandated under applicable Indian laws
For dispute resolution, fraud prevention, and compliance
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. Changes will be posted on the Platform with an updated effective date.
If you have any questions or concerns about this Privacy Policy, contact:
Surepath Systems India Private Limited
📧 Email: perumalrajamr@surepathsystems.in
📍 Address:S2 First Floor , Uday Towers, Plot No: 20, MCK Layout, 2nd Main Road, Chennai, Tamil Nadu,600095, INDIA
